Privacy notice

Effective September 11, 2026. Contact Quiet Tribute at [email protected].

Short version: We use order details and submitted media only to quote, produce, deliver, support, and account for the service. Customer memorial materials are not used to train AI models, build a portfolio, or advertise without separate written permission.

Information we handle

We may receive contact and billing details, service deadline and venue requirements, title text, sequence instructions, photos, and optional customer-supplied audio. Stripe processes payment information; we do not receive full card numbers. Dropbox may process uploaded and delivered files when its File Request and sharing services are used.

Why and how we use it

We use information to confirm capacity, collect payment, produce and quality-check the ordered video, deliver files, make the included correction, prevent fraud, keep transaction records, and meet legal obligations. The production workflow uses local image and video tooling; submitted memorial materials are not sent to a generative-AI service.

Website analytics and sharing

Cloudflare provides the public website and privacy-focused Web Analytics. It processes basic page-view, referrer, browser, device, country, and page-performance information without setting analytics cookies or using local storage to track visitors. We disclose information only to service providers needed to run the order—currently expected to include Stripe for payments, private file-transfer or storage providers, Cloudflare for the website and aggregate analytics, and email providers—or when legally required. We do not sell customer personal information.

Retention

Uploaded source media, working files, and delivered video files are removed from active production storage within 24 hours after confirmed receipt unless earlier deletion is requested. Storage providers may retain deleted copies for limited recovery, security, fraud-prevention, or backup periods under their own policies; removal from active project storage is not a promise of immediate physical erasure from every provider backup. Basic transaction, consent, deadline, and support records may be retained as needed for accounting, disputes, fraud prevention, and legal compliance; they should not contain customer media.

Security and access

Orders use private upload requests and private delivery links. No Internet transmission or storage system can be guaranteed perfectly secure. To request access, correction, or deletion of order information where applicable, email [email protected]. We may need to verify the request before acting.

Children and third-party rights

The service is offered to adults. Buyers must have permission to provide the submitted materials, including images of minors and optional audio, and must avoid submitting unnecessary sensitive information.

Changes

Material changes will be posted here with a new effective date. Questions may be sent to [email protected].